Policies and Services

Payment & Order Policies

Accepted Payment Methods:
✓ VISA
✓ Mastercard
✓ American Express
✓ Discover
✓ PayPal
✓ Apple Pay

Sales Tax: 6% Michigan sales tax applies to all orders shipped within MI. Out-of-state customers are responsible for any applicable use tax

Shipping Information

U.S. Shipping Rates:

  • Calculated based on order value (excluding oversized items)
  • Additional charges may apply for:
    • Oversized packages
    • Residential/rural deliveries
    • Fuel surcharges
  • Carrier: USPS, FedEx or UPS (tracking included)

Express Shipping: 1-Day/2-Day available – Call (734) 447-3000 for quote

Special Locations: Alaska, Hawaii, Puerto Rico, Guam – Please call for oversized items

Return Policy

General Merchandise:

  • 30-day return window (unused, unwashed with tags)
  • 15-20% restocking fee + non-refundable shipping
  • Exclusions: Books, DVDs, custom/clearance items

Uniform Specific:

  • 14-day return window
  • Must be unworn with original tags
  • Same restocking fee applies

Defective/Wrong Items:

  • Contact us immediately at (734) 447-3000
  • No fees for our errors

Return Process:

  1. Contact us for authorization
  2. Include packing slip
  3. Ship prepaid with tracking to:
    Japanese Martial Arts Academy / Returns
    13101 Eckles Rd, Suite 209
    Plymouth, MI 48170

Backorders

  • Your card is charged when item ships
  • Estimated arrival dates subject to change
  • We’ll notify you if items become unavailable

Warranty

  • 90-day limited warranty against defects
  • Does not cover abuse/misuse
  • Repair/replacement at our discretion

100% Satisfaction Guarantee: Not happy? Contact us within 30 days for refund/replacement.